Musette is committed to protecting your privacy. If we ask you to provide information, it will only be used in the ways described in this privacy policy.

This policy is updated from time to time. The latest version was updated on 11th July 2019, to comply with General Data Protection Regulation (GDPR).

For the purposes of the General Data Protection Regulation, the data controller is Musette Ltd (referred to as ‘we’, ‘us’ or ‘our’ in this privacy policy). The company is registered in England and Wales under company registration number xxxxxx and whose registered office is Musette Cafe, Church Farm, Aldbury, Tring HP23 5RS.

If you have any questions about this policy, please email info@musette.cafe or write to us.

How we collect data

We gather and use certain information about individuals in order to provide products and services. This might be in person, over the phone, on email, via the contact forms on this website or when an individual creates an order on this website or creates an account.

Contact forms

The information submitted via the contact forms on this site, is sent as an email and stored in the mailbox of info@musette.cafe. The information is also stored within the database of this website, which is held in our hosting provider (Hyperlane) servers.

User accounts

The information submitted when an individual creates or updates an account is stored within the database of this website, which is held in our hosting provider (Hyperlane) servers. This includes payment details and passwords, which are encrypted but the website's CMS system (Craft CMS), to prevent anyone but the individual user, accessing the information.

It is very important that the information we hold about you is accurate and up to date. Please update you're account if the information stored within changes.

User orders

When a user makes an order on this website, an invoice with the information is sent to the email address provided during checkout. Parts of the information is also sent to info@musette.cafe to begin processing the order. The information is also stored within the database of this website, which is held in our hosting provider (Hyperlane) servers. The information is also sent to our third party payment gateway, Stripe, who process the payment and store the data on their servers.

Subscribe

The information submitted when an individual submits the subscribe form is sent to and stored with the third party company Mailchimp, who we use to manage our email communcations.

What data we collect

We may collect the following information in order to provide you with products and services:

  • Name
  • Contact information including email address
  • Billing addresses
  • Payment details
  • Order history
  • Website usage data

We will collect the following information if you fill in our contact form on the website:

  • Name
  • Email address
  • Relevant private hire information
  • Any information you provide in the message box

We do not collect any sensitive data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

How we use this data

Specifically, we may use data:

  • For our own internal records
  • To improve the products and services we provide
  • To contact you in response to a specific enquiry
  • To send you promotional emails about products, services, offers and other things we think might be relevant to you
  • To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you
  • To contact you via email, telephone or mail for market research reasons

If at any time you would like to stop receiving promotional mailings, emails and phone calls, we have included instructions in the section 'Your rights', below.

Security

We will always hold your information securely.

To prevent unauthorised disclosure, access, alteration or destruction to your information, we adopt appropriate data collection, storage and processing practices. We have also implemented strong physical and electronic security safeguards.

We utilise third party companies to run and maintain this website and trust in the security processes and safeguards they put in place.

These companies are:

Links from our site

Our website may contain links to other websites.

Please note that we have no control over these websites. If you provide information to a website to which we link, we are not responsible for its protection and privacy.

Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.

Sharing your personal information

We will never lease, distribute or sell your personal information to third parties unless we have your permission.

The only other occasion that we would share your personal information to a third party is if we were under a duty to disclose or share in order to comply with any legal obligation, or to protect the rights, property, or safety of Musette Ltd, its customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

  • Send an email to info@musette.cafe
  • Write to us with your preferences
  • Unsubscribe via clicking 'Unsubscribe' in one of our e-comms

The General Data Protection regulation gives you the right to access information held about you. Your right of access can be exercised in accordance with the regulations. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Our contact details

Musette Cafe,
Church Farm,
Aldbury,
Tring HP23 5RS

01234 123 321
info@musette.cafe

Acceptance

By using this website, you signify your acceptance of this policy. If you do not agree to this policy, please do not submit your details via our contact form. Your submission of information will be deemed your acceptance of this policy.

Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998 and General Data Protection Regulation (GDPR) as of 11th July 2019.

Cookies

Google Analytics: This site uses Google Analytics as a way to measure and report statistics of user interactions whilst navigating around the site, with the aim of improving user experience. This is done by using first-party cookies, data related to the device/browser, IP address and activity of the user, stored in the user’s own computer. Users may disable cookies or delete any individual cookie at any time. Click here to learn more.